Frequently Asked Questions (FAQ):
Before you start shopping, create a free account with us by clicking on the "Register" link at the top of the page. You will need to create an account before you purchase any products.
The shopping cart is easy to use. When you want to purchase an item, click the "buy" button at the bottom of the product. That product will then be added to your shopping cart. After adding the product to your shopping cart, just follow the instructions that appear at the bottom of the shopping cart page.
Yes, we have a secure site using SSL encryption. You can be assured that no third party will be able to view your credit card or other personal information.
Please call us at 9726208226 regarding the product and a representative will contact you as soon as possible regarding your product.
Click on the "My Account" tab that is located on the top right corner of the home page. You will then enter an account management center. Click on the "Edit My Account Information" tab and make necessary changes.
We simply authorize your credit card for the amount of your total order at the time your order is placed. Then when your order is ready for shipping we settle for the total amount of the invoice. That is for the items that are being shipped to you and the shipping charges. This settled amount may be less than the authorized amount. The excess amount that was originally authorized is credited back to your account by your bank in a few days.
Many times when you order items we may have these items in stock but by the time we actually pull out the items you ordered we may be out of certain items in your order. We will then delete the out of stock items from your order and charge your card for only the items we send to you. We do not keep backorders so please reorder these items in a seperate order when you see these items back in the new arrivals section.
All your invoices placed with our company are in your account and can be viewed at any time. Log into your account go to the link "My Account" then click on the link that says "my list", or "order list", or "order history". This link will display all the invoices you have placed with us. The total amounts shown in these shipped invoices are the total amounts that we charge to your card. and the item lists are the actual list of items we have shipped to you.
International Shipping Policy:
We use UPS exclusively; and for international clients, we apply international discounts AFTER the goods are packaged and ready for departure. We will compact the cargo and make the shipment box dense so dimension is significantly reduced. Doing so reduces the shipping cost. Write in the SPECIAL INSTRUCTION box just above the red PURCHASE button on the PRELIMINARY INVOICE page, your concerns and requirements. We will do our best to support you and reduce your shipping costs.
WE WILL ADJUST DOWN THE SHIPPING COSTS WHENEVER POSSIBLE.
Our website is very busy, and many people are on it at the same time. Therefore some items get sold out before fulfillment of the order. Items NOT SENT in the shipment are NEVER charged to the customer's credit card. Items not sent are removed from the invoice and invoice is adjusted accordingly.